Help Lines
Kids Help Line Phone 1800 55 1800
Kids Helpline is a counselling service for Australian children and young people aged between 5 and 25 years. Kids Help Line can help young people under the age of 18. Contact Kids Help Line if you feel like you need someone to talk to, any time, day or night. You can ring them, talk to them online or through email too (see their website for more info).
Lifeline: 13 11 14
Lifeline’s 13 11 14 service is staffed by trained volunteer telephone counsellors who are ready to take calls 24-hour a day, any day of the week from anywhere in Australia.
Police: Ring 000
Always contact the police first if you are worried about your own, or another person's safety.
Mental Health Advice Line 1300 280 737
Open 24 hours a day - 7 days a week
The Mental Health Advice Line is a telephone service established to provide Victorians with one source for expert advice, information and referral on any mental health issue.
The service is not a crisis or counselling line or an emergency service. It operates like a ‘front door’ to Victoria’s Mental Health Services. It provides advice to Victorians of all ages and backgrounds across the spectrum of mental health issues, and helps callers link-up with appropriate services.
The service is staffed by mental health professionals who provide expert mental health advice 24 hours a day, 7 days a week, including public holidays.
Suicide Line 1300 651 251
Confidential telephone counselling, support and referral available 24 hours a day, seven days a week, throughout Victoria for the cost of a local call.
Drug/Alcohol Helplines:
DirectLine
Confidential alcohol and drug counselling and referral line
24 hours, 7 days 1800 888 236
Family Drug Support
Support service staffed by trained volunteers and professional counsellors
1300 368 186
Cancer Council Helpline 13 11 20
9am - 5pm Mon-Fri Cost of a local call
The Cancer Council Helpline is a free, confidential telephone information and support service run by Cancer Councils in each state and territory.
Anyone can call The Cancer Council Helpline - cancer patients, people living with cancer, their families, carers and friends, teachers, students and healthcare professionals.
Specially trained staff are available to answer your questions about cancer and offer emotional or practical support.
Counselling Online
Counselling Online is a website where you can communicate with a "live" professional counsellor about an alcohol or drug related concern.
This service is for anyone seeking help about their own drug use or the drug use of a family member, relative or friend.The service is free and available 24-hours a day, 7-days a week, across Australia.
Child Protection Phone 13 12 78
Child Protection services are responsible for protecting young people and children from abuse and violence, and for investigating reports of abuse.
Maternal & Child Health Line - 24 hours 13 22 29
The Maternal and Child Health Line is a 24-hour, 7 day a week telephone service available to families with children, from birth to school age, throughout Victoria.
The Maternal and Child Health Line is staffed by qualified maternal and child health nurses who provide information, support and advice regarding child health, nutrition, breast feeding, maternal and family health and parenting.
Call 13 22 29 throughout Victoria for the cost of a local call.
Mensline Australia 1300 78 99 78
24 hours a day / 7 days a week
MensLine Australia is a unique telephone and online support, information and referral service, helping men to deal with relationship problems in a practical and effective way.
Nurse on Call 1300 60 60 24
NURSE-ON-CALL is Victoria's telephone health line, providing Victorians with immediate, expert health information and advice 24 hours a day, 7 days a week.
Call 1300 60 60 24 for the cost of a local call from anywhere in Victoria. (Calls from mobile phones may be charged at a higher rate.)
Parentline 13 22 89
Parentline is a statewide telephone counselling, information and referral service for parents and carers with children from birth to eighteen years. It is a confidential and anonymous service that is the cost of a local telephone call throughout Victoria.
SANE Australia
SANE Australia is an independent national charity helping people affected by mental illness through campaigning, education and research.
Helpline - Call 1800 18 SANE (7263)
Monday - Friday 9am to 5pm EST
Translating and Interpreting Service (TIS) 13 14 50
If you do not speak English well and you wish to talk with a counsellor, call the Translating and Interpreting Service 13 14 50 and ask them translate for you.
Youth Health Contacts
Lots of youth friendly contacts and health services.
Domestic Violence/Abuse helplines:
Women's Domestic Violence Crisis Service
Phone (03) 9322 3555 or 1800 015 188
(24 hours)
This service can help you if you're worried about domestic violence in your family (i.e. one parent abusing another). They can provide support and ideas, info about how the law can help protect you, and they can tell you about places to stay to get away from domestic violence.
Mediation Support
UnitingCare Werribee Support and Housing
Resolve Mediation Service
The Resolve mediation service is an early intervention program designed to prevent youth homelessness. It is for young people 12-25 years and their families who live in Wyndham and Hobsons Bay.
Gay & Lesbian Switchboard
Gay and Lesbian Switchboard is a volunteer organisation which provides a free and confidential telephone counselling, referral and information service for the Victorian and Tasmanian gay, lesbian, bisexual, transgender and intersex (GLBTI) communities. Our phones are staffed by trained volunteers who themselves are lesbian, gay, bisexual or transgender.
Sexual Assault Crisis Line
1800 806 292
The Sexual Assault Crisis Line Victoria (SACL) is a state-wide, after-hours, confidential, telephone crisis counselling service for victim/survivors of both past and recent sexual assault.
SACL operates between 5pm weeknights through to 9am the next day and throughout weekends and public holidays.
Poisons Information Line 13 11 26
24 hours a day, 7 days a week Australia wide.
SES Victoria
Call 132 500 from anywhere in Victoria for emergency SES assistance in a flood or storm. It is the same cost as a local call in Victoria (mobiles may be higher).
SES volunteers are on call 24 hours a day to provide emergency assistance if you or your property is affected by a flood or storm.
Links to other web sites or information sources are provided as a courtesy, however we cannot vouch for or take responsibility for the information contained in any links.
Contact Youth Services on 9742 8155 or
email: mail@wyndham.vic.gov.au
Operating Hours: Monday to Friday - 9am - 6pm
(excluding public holidays)
