Help Lines
Kids Help Line Phone 1800 551 800
Kids Help Line can help young people under the age of 18. Contact Kids Help Line if you feel like you need someone to talk to, any time, day or night. You can ring them, talk to them online or through email too (see their website for more info).
Lifeline: 13 11 14
Lifeline’s 13 11 14 service is staffed by trained volunteer telephone counsellors who are ready to take calls 24-hour a day, any day of the week from anywhere in Australia.
Police: Ring 000
Always contact the police first if you are worried about your own, or another person's safety.
Suicide Line 1300 651 251
Confidential telephone counselling, support and referral available 24 hours a day, seven days a week, throughout Victoria for the cost of a local call.
Drug/Alcohol Helplines:
DirectLine
Confidential alcohol and drug counselling and referral line
24 hours, 7 days 1800 888 236
Youth Substance Abuse Service (YSAS)
24-hour counselling, support and referral for 12- to 21-year-olds
1800 014 446
Family Drug Support
Support service staffed by trained volunteers and professional counsellors
1300 368 186
Cancer Council Helpline 13 11 20
9am - 5pm Mon-Fri Cost of a local call
The Cancer Council Helpline is a free, confidential telephone information and support service run by Cancer Councils in each state and territory.
Anyone can call The Cancer Council Helpline - cancer patients, people living with cancer, their families, carers and friends, teachers, students and healthcare professionals.
Specially trained staff are available to answer your questions about cancer and offer emotional or practical support.
Counselling Online
Counselling Online is a website where you can communicate with a "live" professional counsellor about an alcohol or drug related concern.
This service is for anyone seeking help about their own drug use or the drug use of a family member, relative or friend.The service is free and available 24-hours a day, 7-days a week, across Australia.
Child Protection Phone 131 278
Child Protection services are responsible for protecting young people and children from abuse and violence, and for investigating reports of abuse.
Jesuit Social Services
Has developed a range of diverse community social service programs that provide assistance to vulnerable children and families and to young people who are at risk of homelessness and suicide. Parenting Australia and Sole mates (for single parents) are two of the service programs offered.
Maternal & Child Health Line - 24 hours
13 22 29
The Maternal and Child Health Line is a 24-hour, 7 day a week statewide telephone service available to families with children birth to school age.
Call 13 22 29 throughout Victoria for the cost of a local call.
Mensline Australia 1300 78 99 78
24 hours a day / 7 days a week
MensLine Australia is the national telephone support, information and referral service for men with family and relationship concerns. The service is available from anywhere in the Australia for the cost of a local call, 24 hours a day, 7 days a week. The service is staffed by paid professional counsellors, experienced in men’s issues.
Nurse on Call 1300 60 60 24
NURSE-ON-CALL is Victoria's telephone health line, providing Victorians with immediate, expert health information and advice 24 hours a day, 7 days a week.
Call 1300 60 60 24 for the cost of a local call from anywhere in Victoria. (Calls from mobile phones may be charged at a higher rate.)
Parentline 13 22 89
Parentline is a statewide telephone counselling, information and referral service for parents and carers with children from birth to eighteen years. It is a confidential and anonymous service that is the cost of a local telephone call throughout Victoria.
SANE Australia
SANE Australia is an independent national charity helping people affected by mental illness through campaigning, education and research.
Helpline - Call 1800 18 SANE (7263)
Monday - Friday 9am to 5pm EST
Translating and Interpreting Service (TIS) 13 14 50
If you do not speak English well and you wish to talk with a counsellor, call the Translating and Interpreting Service 13 14 50 and ask them translate for you.
Youth Health Contacts
Lots of youth friendly contacts and health services.
The Youth Substance Abuse Service
Provides withdrawal, rehabilitation supported accommodation and community programs for young people 12-21 experiencing drug and/or alcohol problems. Provides 24 hour telephone referral service.
Domestic Violence/Abuse helplines:
Women's Domestic Violence Crisis Service
Phone (03) 9373 0123 or 1800 015 188
(24 hours)
This service can help you if you're worried about domestic violence in your family (i.e. one parent abusing another). They can provide support and ideas, info about how the law can help protect you, and they can tell you about places to stay to get away from domestic violence.
Centres Against Sexual Assault
Phone (03) 9344-2210 or 1800 806 292
(24 hours)
Provides support and info if you've been sexually abused, and can tell you about how the law can protect you. To find the sexual assault centre nearest you, see the website.
Mediation Support
UnitingCare Werribee Support and Housing
Mediation Service
Mediation is a process used to help people talk about issues that are causing stress and arguments within the family home. These issues may be things like privacy and trust, curfews, household chores, school work or friends. Mediation is when a family meet with a mediator to talk openly about issues without yelling or arguing with each other.
Gay & Lesbian Switchboard
Gay and Lesbian Switchboard is a volunteer organisation which provides a free and confidential telephone counselling, referral and information service for the Victorian and Tasmanian gay, lesbian, bisexual, transgender and intersex (GLBTI) communities. Our phones are staffed by trained volunteers who themselves are lesbian, gay, bisexual or transgender.
Poisons Information Line 13 11 26
24 hours a day, 7 days a week Australia wide.
SES Victoria
State Emergency Services - Call 132 500 from anywhere in Victoria for emergency SES assistance in a flood or storm. It is the same cost as a local call in Victoria (mobiles may be higher).
SES volunteers are on call 24 hours a day to provide emergency assistance if you or your property is affected by a flood or storm.
When you call 132 500 you will be connected to your local SES Unit or an emergency communications centre, where a trained call taker will note the details and dispatch the local SES Unit to the incident.
Links to other web sites or information sources are provided as a courtesy, however we cannot vouch for or take responsibility for the information contained in any links.
Contact Youth Services on 9742 8155 or
email: mail@wyndham.vic.gov.au
Operating Hours: Monday to Friday - 9am - 6pm
(excluding public holidays)
